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Roediger Voss
Roediger Voss
Professor of Business and Economics Education
Verified email at kalaidos-fh.ch - Homepage
Title
Cited by
Cited by
Year
Examining student satisfaction with higher education services: Using a new measurement tool
T Gruber, S Fuß, R Voss, M Gläser‐Zikuda
International journal of public sector management 23 (2), 105-123, 2010
8562010
Service quality in higher education: The role of student expectations
R Voss, T Gruber, I Szmigin
Journal of Business Research 60 (9), 949-959, 2007
6852007
The desired teaching qualities of lecturers in higher education: a means end analysis
R Voss, T Gruber
Quality Assurance in Education 14 (3), 217-242, 2006
2032006
Designing and conducting online interviews to investigate interesting consumer phenomena
T Gruber, I Szmigin, AE Reppel, R Voss
Qualitative Market Research: An International Journal 11 (3), 256-274, 2008
1682008
Handling customer complaints effectively: A comparison of the value maps of female and male complainants
T Gruber, I Szmigin, R Voss
Managing Service Quality: An International Journal 19 (6), 636-656, 2009
1352009
Understanding the characteristics of effective professors: The student's perspective
T Gruber, A Reppel, R Voss
Journal of Marketing for Higher Education 20 (2), 175-190, 2010
1282010
Wissenschaftliches Arbeiten
R Voss
UTB, 2011
112*2011
Investigating the influence of professor characteristics on student satisfaction and dissatisfaction: A comparative study
T Gruber, A Lowrie, GH Brodowsky, AE Reppel, R Voss, IN Chowdhury
Journal of Marketing Education 34 (2), 165-178, 2012
952012
The desired qualities of customer contact employees in complaint handling encounters
T Gruber, I Szmigin, R Voss
Journal of marketing Management 22 (5-6), 619-642, 2006
942006
Benchmarking
J Seifried, R Voss
Bibliothek der Universität Konstanz, 2008
852008
Which classroom service encounters make students happy or unhappy? Insights from an online CIT study
R Voss, T Gruber, A Reppel
International Journal of Educational Management 24 (7), 615-636, 2010
782010
Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint‐handling encounters
T Gruber, I Szmigin, R Voss
Journal of Services Marketing 23 (6), 422-435, 2009
702009
Studying critical classroom encounters: The experiences of students in German college education
R Voss
Quality assurance in Education 17 (2), 156-173, 2009
662009
Revealing the expectations and preferences of complaining customers by combining the laddering interviewing technique with the Kano model of customer satisfaction
T Gruber, A Reppel, I Szmigin, R Voss
Qualitative Market Research: An International Journal 11 (4), 400-413, 2008
372008
Handelsmarketing
K Birker, R Voss
Cornelsen Girardet, 2000
332000
Studienzufriedenheit: Analyse der Erwartungen von Studierenden
R Voss
Analyse der Erwartungen von Studierenden, 2007
302007
Hochschulmarketing
Voss
Eul, 2006
262006
BWL kompakt - Grundwissen Betriebswirtschaftslehre
R Voss
Merkur-Verlag, 2004
22*2004
Online laddering
T Gruber, R Voss, I Balderjahn, A Reppel
Qualitative Marktforschung: Konzepte–Methoden–Analysen, 569-581, 2009
182009
Complaint handling at the Schindlerhof Hotel with praise and assessment cards
R Voss, T Gruber
Management services 49 (3), 16-19, 2005
152005
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