| Financial well-being: A conceptualization and research agenda EC Brüggen, J Hogreve, M Holmlund, S Kabadayi, M Löfgren Journal of business research 79, 228-237, 2017 | 993 | 2017 |
| Revenue and profit implications of industrial service strategies A Eggert, J Hogreve, W Ulaga, E Muenkhoff Journal of Service Research 17 (1), 23-39, 2014 | 478 | 2014 |
| Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis A Eggert, J Hogreve, W Ulaga, E Muenkhoff Industrial Marketing Management 40 (5), 661-670, 2011 | 313 | 2011 |
| The service–profit chain: A meta-analytic test of a comprehensive theoretical framework J Hogreve, A Iseke, K Derfuss, T Eller Journal of marketing 81 (3), 41-61, 2017 | 295 | 2017 |
| Toward a deeper understanding of service marketing: The past, the present, and the future WH Kunz, J Hogreve International Journal of Research in Marketing 28 (3), 231-247, 2011 | 204 | 2011 |
| Twenty years of service guarantee research: A synthesis J Hogreve, DD Gremler Journal of service research 11 (4), 322-343, 2009 | 177 | 2009 |
| Understanding money-back guarantees: Cognitive, affective, and behavioral outcomes T Suwelack, J Hogreve, WD Hoyer Journal of retailing 87 (4), 462-478, 2011 | 168 | 2011 |
| Service recovery on stage: Effects of social media recovery on virtually present others J Hogreve, N Bilstein, K Hoerner Journal of Service Research 22 (4), 421-439, 2019 | 138 | 2019 |
| Buffering effects of brand community identification in service failures: The role of customer citizenship behaviors L Mandl, J Hogreve Journal of Business Research 107, 130-137, 2020 | 126 | 2020 |
| Unveiling the recovery time zone of tolerance: When time matters in service recovery J Hogreve, N Bilstein, L Mandl Journal of the Academy of Marketing Science 45, 866-883, 2017 | 103 | 2017 |
| Do service guarantees guarantee greater market value? J Meyer, DD Gremler, J Hogreve Journal of Service Research 17 (2), 150-163, 2014 | 67 | 2014 |
| The service-profit chain: reflections, revisions, and reimaginations J Hogreve, A Iseke, K Derfuss Journal of service research 25 (3), 460-477, 2022 | 49 | 2022 |
| Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys NV Wünderlich, J Hogreve, IN Chowdhury, H Fleischer, S Mousavi, ... Journal of Business Research 116, 377-386, 2020 | 46 | 2020 |
| Die Wirkung von Dienstleistungsgarantien auf das Konsumentenverhalten J Hogreve Deutscher Universitäts-Verlag GWV Fachverlage, 2007 | 37 | 2007 |
| How do social norms influence parents’ food choices for their children? The role of social comparison and implicit self-theories J Hogreve, S Matta, AS Hettich, RW Reczek Journal of retailing 97 (2), 173-190, 2021 | 25 | 2021 |
| Explaining social exchanges in information-based online communities (IBOCs) S Benoit, N Bilstein, J Hogreve, C Sichtmann Journal of Service Management 27 (4), 460-480, 2016 | 23 | 2016 |
| When the whole world is listening–an exploratory investigation of individual complaints on social media platforms J Hogreve, T Eller, N Firmhofer Dienstleistungsmanagement und Social Media: Potenziale, Strategien und …, 2013 | 19 | 2013 |
| Coping with governmental restrictions: the relationship between stay-at-home orders, resilience, and functional, social, mental, physical, and financial well-being AM Barrett, J Hogreve, EC Brüggen Frontiers in Psychology 11, 577972, 2021 | 17 | 2021 |
| Relative measures in service research L Aksoy, J Hogreve, B Lariviere, A Ordanini, C Orsingher Journal of Services Marketing 29 (6/7), 448-452, 2015 | 14 | 2015 |
| Building on the past: advancing theory in services through meta-analysis C Orsingher, J Hogreve, A Ordanini Journal of Service Management 27 (1), 37-42, 2016 | 12 | 2016 |
Nicola BilsteinUniversity of BayreuthVerified email at uni-bayreuth.de
